The warranty holds good for products that are used within the prescribed norms, those that are not eligible for warranty are but not limited to: Kids' Bottoms…, All Sale, Shoes…, Skis, Boardshorts…, Jackets, Because some states do not allow the exclusion or limitation of implied warranties, some of the above exclusions or limitations may not apply to you. Tents…, Fitness, Cookware…, Water Bottles, Women's Tops…, Men's Jackets, When you contact the Customer Service Department, you will be asked to provide: A customer service representative will provide you with the relevant instructions on how to ship your product to our Service Center. ), OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE, CAUSED BY A PRODUCT DEFECT. © 2019 ឌីកាត់ឡុនកម្ពុជា If the product is irreparable and cannot be exchanged for an identical item, you will be provided with a credit note or a refund. Cycling, Dance…, Climbing, Men Sale…, City Biking, Shirts…, Pants, DECATHLON SPECIFICALLY DISCLAIMS ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT.DECATHLON DOES NOT WARRANT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR PROVIDE A REPLACEMENT PRODUCT THAT MEETS ALL THE CHARACTERISTICS AND FUNCTIONALITIES OF THE ORIGINAL PRODUCT.The Warranty gives you specific legal rights and you may have other legal rights depending on the state in which you reside. UV protection standards for hats and caps are very specific: The fabric must of course be anti-UV (UPF index greater than 40), but this is not enough to claim the finished product is anti-UV. DECATHLON IS NOT RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (SUCH AS LOSS OF CONTENT, LOSS OF USE, LOSS OF TIME, ETC. In case of repair or replacement, Decathlon will cover any cost of delivering the product back to you. IMPORTANT: Please provide a copy of your original receipt  to the Service Center to be covered by the Warranty. of the products to be sold or offered to be sold or purchased on the Website. The Warranty does not apply to any non-Decathlon product, even if packaged or sold with a Decathlon product, and does not apply to any counterfeit product. Decathlon … If you have experienced an issue or fault with an item purchased from decathlon.ie you must contact our support team at help.ireland@decathlon.com in advance of returning it under the warranty claim. In such states, Decathlon’s warranty is limited to the greatest extent permitted by applicable state law. Fleeces…, Pants, Bikinis, Boardshorts…, Pants, If you detect a defect in your Decathlon product during the applicable Warranty Period, you should contact our Customer Service Department, as indicated in How to Contact Us section below, for a replacement of your product. Billiards…, Badminton, In order to qualify for the Limited Lifetime Warranty, the buyer must: • Have a DECATHLON Card and the details of the frame or bike purchased must be recorded on the buyer's DECATHLON Card at... • Register the purchase by completing the warranty certificate available on the https://www.decathlon.co. We will email you once your order leaves our European warehouse. We aim to sustainably bring the power of sport to everyone, everywhere, by designing the best products at the best prices, innovating for quality and performance. Under $50…, Bike Sale, 2. Defects that come from normal wear and tear; Defects caused by accident, neglect, abuse, misuse, misapplication, or non-Decathlon products; Defects caused by exposure to extreme natural conditions, liquids, or gases; Defects caused by handling by third parties (such as postal service, airlines, hotels, etc. Please see our Return Instructions for complete guidelines on how to return new products. For further information, please contact help.ireland@decathlon.com. The entire design team had the opportunity to test this cap during frequent excursions in the Mont Blanc mountain range, where Forclaz – Decathlon's trekking brand – has its offices. Combat Sale…. Base Layers…, Swimsuits, If the product is no longer available, Decathlon will substitute the product for a same price product chosen by you. Leggings…, Hiking Boots, DELIVERY INFORMATION FOR ONLINE ORDERS . Snowboarding…, Women's Jackets, Tables…, Coolers, For more information about our 2-year warranty, please click HERE. You can return the product in one of our stores with your receipt. Select your order and click on "Return". Ice Skating…, Folding Bikes, Please feel free to visit your nearest Decathlon store to have the product physically checked for some defect and claim an exchange or refund in case of any manufacturing defect. Every Decathlon product is supported by a warranty, as explained below. This Warranty Policy is incorporated by reference into the Terms of Sale. This is an extension of the previous 5 year warranty, and is a demonstration of the confidence in the quality of the products. Omni-Channel Sports Leader. Home Gym Equipment…, Clothing, We aim to sustainably bring the power of sport to everyone, everywhere, by designing the best products at the best prices, innovating for quality and performance. This Warranty is only extended to the original purchaser or gift recipient of a product. Fake warranty promises and they don't even issue warranty cards, so we can't do anything later. Yoga Mats…, Punching Bags, IMPORTANT: Before you deliver your product for warranty service, it is your responsibility to empty your products and verify that you have not left any object or item in the products, such as in its pockets. Scooter…, Basketball, This Warranty Policy is incorporated by reference into theÂ. 1. Tents…, Fitness, Rain Jackets…, Sweatshirts, Hoodies, Cookware…, Water Bottles, To find the length of the applicable warranty period (“Warranty Period”), please see the product page on the website. Merchandise purchased at a Decathlon Store Sale that is sent to the Decathlon Returns Department will be sent back to you at your cost or destroyed. They refused to take a look at it, saying that i had overused the shoes. Exercise…, Bikes, Combat Sale…. The warranty covers normal use on all aluminium and steel B’TWIN bike frames, rigid metal forks, bars and stems. Delivery. Men's Tops…, Kids' Tops, If a product is replaced during the Warranty Period, the replacement product  will be warranted for the remainder of the Warranty Period of the original product. The Warranty gives you specific legal rights and you may have other legal rights depending on the state in which you reside. 6. If you have changed your mind or if the product doesn’t meet your expectation, you can return unused items, in new condition, with all tags attached, in the original package for a replacement or refund within one year of purchase -- except for safety and lifesaving equipment which can’t be returned after purchase. Women Sale, Tops…, Kids Sale, Tops, Snow Shoes, Grips…, Ice Axes, Crampons, Helmets, When a refund is given, the returned product becomes Decathlon’s property. Squash…, Running, If you bring your product to a Non-authorized Service Center, any price charged for the repair and any defect caused by their work, will not be covered by the Warranty. Fitness…, Men Sale, Jackets, delivers high-quality cost-effective products. One area in which this is demonstrated is the new lifetime warranty offered by B’TWIN. Kids' Bikes…, Boxing & MMA, Yoga Mats…, Punching Bags, Decathlon is not responsible for any items left in products sent to us for repair or replacement. For an average use of 2 hours a week. PRODUCT WARRANTY. Boots…, Snowboards, THIS WARRANTY AND THE REMEDIES SET FORTH IN THIS DOCUMENT ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER WRITTEN OR ORAL, EXPRESS OR IMPLIED. Top Decathlon Australia deal: Extended Warranty. Yoga & Studio…, Skiing, Whether a Product is covered by warranty will be set out in … Up To 40% Off…, Under $25, In this case, a customer service representative will contact you to complete the acquisition of this new product. Some of Decathlon’s Products come with a sales warranty that on delivery and for a period of two (2) years from delivery, the Products shall be free from material defects. There are conditions that Decathlon Australia is bound by, however, and you'll find everything you need to know about our International Exchanges policy here . Stand Up Paddle…, Cross Country Skiing, The Warranty only applies to products manufactured by or for Decathlon that can be identified by the Decathlon trademark or logo affixed to them. For further information, please contact help.ireland@decathlon.com. Fishing…, Archery, All sports Decathlon — shoes warranty . Leggings…, Hiking Boots, Covid-19 update: at present, we have an increased volume of messages and therefore our response time is longer than usual. Kids Sale, Bottoms…, Up To 20% Off, Squash…, Running, Feel free to contact us on any questions you have. After a determination by Decathlon as to whether a particular defect is covered by the warranty, Decathlon will process the claim accordingly, and the defective Goods will be repaired, or refunded. Lights…, Tires, The headwear also needs to protect the back of the neck and there must be no visible openwork fabric through which the sun's rays can penetrate. ), OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE, CAUSED BY A PRODUCT DEFECT.Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions, thus the above exclusions may not apply to you. Since 1976, we design, manufacture, and offer the best gear at the best prices for more than 80 sports. Select your order and click on "Return". Get a $10 bonus just for signing up for Swagbucks! Triathlon…, Roller Skating, Warranty The products sold on the Website may be guaranteed which the duration is mentioned on the product. Most of our products are covered by a warranty for the period stipulated on the web page of the product which in most cases is at least 2 years from the date of purchase. You don't like your new item you bought abroad? Snowboarding…, Women's Jackets, Clothing & Shoes…, Down Jackets, Safety equipment include helmets, life jackets, climbing gear and COVID masks. For your convenience, Decathlon purchases of new products can be returned at any of our retail stores, with proof of purchase, regardless of whether you made your purchase online or in a store. Shoes…, Skis, It has been 3 months of me using this shoes and it got issue with sole and when I came to claim the warrenty I was denied to replace with very rude behaviour and very rude way of talking. Jackets…, Shoes, Term: Most of the Decathlon products are covered by a contractual two year warranty unless otherwise specified on the product or its packaging or by Decathlon at the time of sale. Following receipt of the product, our Service Center will check the product and will issue a report indicating whether the product needs to be fixed or replaced and whether its defects are covered by the Warranty. Baseball…, Kayaking, DECATHLON SPECIFICALLY DISCLAIMS ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. By continuing, you agree to Decathlon’s Terms and Privacy Policy. Scooter…, Basketball, Decathlon is not responsible for any items left in products sent to us for repair or replacement. Kids Sale, Bottoms…, Up To 20% Off, 2. 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